SHIPPING POLICY

1) What is the cost of shipping?

- Shipping is free for all orders above Rs. 2,000 within India.

2) How long will it take for the order to reach me?

- Domestic orders take 7 to 14 days.
- International orders take 14 to 21 days.

3) My order has been shipped. Can I track it?

- Once the product has been dispatched, you will receive the tracking details via SMS & email from our shipping partners.
- If you don’t receive any email, please contact us on orders@pashaindia.com or +91 9166808404.

CUSTOMS & DUTIES

Orders shipping to a destination outside of India may be subject to the import duties, fees and taxes of the destination country, which may be levied once the shipment reaches the destination country. We do not provide estimates of such duties, taxes and other charges as these are specific to each destination country and can vary over time.

Please note that the buyer is solely responsible for understanding and complying with the import requirements of the destination country. For more details, please consult your local customs office.

CANCELLATION

Please let us know if you’d like to cancel your order within 24 hours of placing an order. You can contact us on orders@pashaindia.com or +91 9166808404.

We request you to go through our RETURN & EXCHANGE POLICY thoroughly for a hassle free shopping experience. Making a purchase signifies that you have accepted, understood, and agreed to adhere to the following terms and conditions:

- All items purchased on sale are not eligible for returns, refunds or exchanges.
- All items purchased using a coupon code are not eligible for returns, refunds or exchanges.
- All items with hand embroidery are not eligible for returns, refunds or exchanges as they are ‘Made to Order’. The return and exchange policy for such product is clearly mentioned on the product page.
- Gift boxes are not eligible for returns, refunds or exchanges.
- International orders are not eligible for returns, refunds, cancellations or exchanges.

REFUND POLICY:

We do not provide refunds on any of the orders.

EXCHANGE POLICY:

Products are eligible for exchange if - 

- they fall under the category of "Wrong Size/ Fit" (Size exchange).
- they fall under the category of "Defective/ Wrong Product" (Product exchange).
- they are not purchased on sale or using a coupon code.
- they are unused, unworn, unwashed and undamaged, with all labels and tags intact.
- we are informed within 3 days of delivery date.

Exchange of a product can only be requested once.

Please contact us on orders@pashaindia.com or +91 9166808404 to request for an exchange.

Once we acknowledge your email, please courier the product back to us with your name, address, contact number, email and order ID mentioned on the parcel.

We request you to keep the courier receipt with you safely as we won’t be responsible for any lost shipment. The cost of returning a product is to be borne by the customer.

RETURN POLICY

Products are eligible for return if - 

- they fall under the category of "Wrong Color/ Style".
- they are not purchased on sale or using a coupon code.
- they are unused, unworn, unwashed and undamaged, with all labels and tags intact.
- we are informed within 3 days of delivery date.

Please contact us on orders@pashaindia.com or +91 9166808404 to request for a credit note.

Once we acknowledge your email, please courier the product back to us with your name, address, contact number, email and order ID mentioned on the parcel.

We request you to keep the courier receipt with you safely as we won’t be responsible for any lost shipment. The cost of returning a product is to be borne by the customer.

Store credit will be the amount paid by the customer to purchase the product minus any shipping expense paid by Pasha India to receive the product. There will be no expiry date for the store credit.

The store credit will be emailed to you once we receive the product and it clears the quality check.

Here is our address:

• Pasha
• S-15 Mahaveer Marg
• C-Scheme
• Jaipur 302001
• T: +91 9166808404